By Talatu Maiwada
Yola Electricity Distribution Company (YEDC) and the Nigeria Electricity Regulatory Commission (NERC), on Monday, engaged its customers and stakeholders inorder to foster customer relationship and ensure excellent service delivery.
Mr Ibrahim Salisu, Regional Manager YEDC Yobe, said this at the Customer and Stakeholders engagement forum in Damaturu, Yobe State.
Salisu said that the event was aimed at sensitising customers and stakeholders about recent developments in the sector including vandalism and operations of NERC Forum in Yobe.
“The meeting is to sensitize customers to channel their complaints to the NERC forum in the event that their concerns reported to YEDC remain unresolved.
“During the engagement, the new NERC Forum members were introduced, along with their contact details for easy access by customers.
” This initiative ensures that customers always have access to the forum when the need arises.
“YEDC remains committed to enhancing customer experiences and fostering transparent communication, we also encourage all customers to actively participate in the NERC Forum and utilize the platform to voice their concern.”
Salisu further emphasised the company’s unwavering commitment to its customers, while assuring that YEDC would continue to work diligently to promptly address and resolve customer complaints.
According to him, “the event brought together representatives from various sectors, including the Military, Paramilitary, Civil Society, and Industrialists underscoring the importance of collaboration in ensuring efficient electricity distribution and customer satisfaction.
Mr Bashir Adam, NERC representative, highlighted that the NERC Forum operates independently and neutrally, serving as a reliable avenue for customers to seek justice when their complaints remain unresolved by YEDC.
The engagement featured informative presentations by YEDC specialists on critical topics such as vandalism and energy theft prevention.
Other presentations include; cashless and online payment platforms, and effective customer resolution mechanisms.
