emPLE has rewarded retail policyholders and recognised brokers as part of activities marking the 2026 International Customer Service Week.
The celebration, held from Oct. 5 to Oct. 9, also featured employee engagement and customer appreciation activities under the theme, “The Extra Mile”.
The week-long programme focused on customer satisfaction, while recognising employees and business partners for their roles in service delivery and business growth.
Olalekan Oyinlade, Managing Director, emPLE General Insurance Ltd., said customer experience was a key factor distinguishing insurance companies in an industry where products and prices were often similar.
“In an industry where products and prices are often similar, customer experience is the differentiator.
“Going the Extra Mile means delivering that experience consistently, whether a customer is buying a policy, seeking support or making a claim.
“Our brokers and retail customers are integral to our business. Our relationships with them are built on trust, reliability and mutual value, and we will continue to raise the standard of service we provide,” he said.
Similarly, Jolaolu Fakoya, Managing Director, emPLE Life Assurance Ltd., said, “Customer service is not a standalone function, it connects every part of the business; from product design and communication to policy administration, claims and customer support.
“When these functions work together, we deliver a more consistent experience, strengthen confidence in our business and build relationships that support long-term growth.
“Going the Extra Mile reflects our commitment at every stage of the customer journey.”
Rachel Owolabi, Head of Marketing and Customer Experience, emPLE Life Assurance Ltd., said, “Every interaction shapes how our brand is experienced and remembered.
“Going the Extra Mile means looking beyond the immediate task, keeping promises, following up on concerns and taking ownership of issues.
“By approaching every touchpoint with empathy and accountability, we can deliver service that reflects the trust our customers place in us.”
The celebration ended with prizes for loyal retail policyholders and recognition for brokers in appreciation of their support and contributions to the company’s growth.
Beyond the week’s activities, emPLE said it will continue to embed service excellence in everyday interactions with customers and partners, focusing on consistent delivery, accountability, and lasting value.
